Refund & Exchange Policy

Our Policy

At siraé, we take great care in curating every product. As a small independent brand, all sales are currently final and we do not accept returns or exchanges unless the item arrives damaged or defective.

Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and a photo of the issue. We will make it right.

How to Reach Us

Email us or use the contact form on our website. We aim to respond within 1–2 business days.

Order Cancellations

Orders can be cancelled within 12 hours of placement. After that, orders may already be in processing and cannot be cancelled.